The product warranty period is 3 years from the date of arrival of the product.
For detailed warranty information, please refer to the "Product Warranty" in the instruction manual or the "Product Warranty and Aftercare" section on the website for purchasers.
We also explain what to do if the warranty period has expired.
In addition, the warranty for this product does not cover deformation, cracks, damage to the main body, scratches, wear, or other problems caused by improper use, incorrect operation, or external forces (such as transportation or handling by the airline).

If you have already registered your JOLLYING suitcase, you will only need the serial ID and a clear image of the problem to claim the warranty. Please submit these via the "Contact" page. If you have purchased a JOLLYING product and have not registered the serial ID, please submit a copy of either your receipt/invoice or online purchase confirmation to claim the warranty.

If the problem or damage is determined to be due to a manufacturing defect in materials or workmanship, and a technician is required, JOLLYING will cover the cost of replacement parts and repairs.
If the need for repair arises due to normal wear and tear or damage during airline shipment, excessive strain or rough handling, you are unable to find your original purchase receipt, your product is not covered under warranty, or your product needs to be sent for repair, you may be responsible for shipping, handling, or repair and related costs.
Global Support Services may be subject to local processing fees depending on where you live/travel.

●航空会社の取扱い上で生じた破損、その他運送中に生じた損傷。
●不当な取扱いや誤用により生じた損傷。
●通常のご使用による表面的な損傷。（キャスター、ファスナー、ハンドル等の摩耗、擦傷、本体の割れ、ヘコミ、退色等）
●弊社修理センター以外での修理・改造により生じた損傷。
●内容物の損傷や紛失。
●使用不能や機会損失等に付随する費用に関する損害。
●「不正使用」「不注意」「事故」「摩滅」「加熱」「溶媒」「酸」「水」「通常の消耗」「運搬（たとえば航空会社によって）」。

到着の空港では、お荷物を受け取る際に必ずスーツケースをチェックしてください。スーツケースの破損・異常が認められた場合、直ちにその空港にてご搭乗の航空会社が発行する「破損証明書」を取得してください。航空会社の補償が受けられる場合がございます。航空運送中の破損については当社の保証対象外となります。
※詳しくはご利用になる航空会社にお問い合わせください。

Only in the case of "manufacturing defects (problems) and initial defects", free repairs will be made according to the product warranty period. In other cases, we will guide you to paid repairs regardless of the warranty period.

This will be determined by our repair center.

We offer more clear support! If you want a fast and individual solution, we recommend that you contact us with all the details of your repair.

If you have any questions about registration, please first see the sample answers below. If your JOLLYING product is covered under warranty and the damage is determined to be due to a defect in materials or workmanship, or if we are unable to provide you with the necessary replacement parts, we will, at our discretion, provide you with an identical replacement part or a similar product in the series and not the original product.

Please let us know the area you are currently in (city, town, village name, zip code) and we will search for information on the nearest repair center.

Please let us know your JOLLYING serial ID, series name, size, delivery address, and the replacement part you would like to order.
We will check the parts availability and if your claim is under warranty and the parts are in stock, we will provide you with a part/shipping quote or a pick-up location depending on your location.
If parts are requested for a warranty repair, the cost of the parts will be covered by JOLLYING. Shipping/handling charges may vary depending on the part or destination of the replacement parts.

Yes, that's right. If we determine that we can repair your product using a replacement part or substitute, we will do so for a fee. Please contact us.